Shipping, returns and refunds
Returns and Refunds
We will accept returns up to 14 days after the order has been placed. Purchaser is responsible for paying return shipping unless it was an error on Coal City Cycles part. We only accept returns on unused and uninstalled products, still in the packaging. Refunds will be issued in the form of a store credit only, less your shipping charges.
All purchases will be shipped via Canada Post, will be insured and will require a signature upon delivery. Free shipping on orders of $150 or more and are limited to the size of 14cm x 23cm x 35cm and are limited to a weight of 4kg. Bike purchases will be shipped via Purolator.
Hazardous goods shipments are not eligible for free shipping.
Orders under $150 will be charged $10 per shipment. Shipping charges may exceed $10 if the item purchased is larger than 14cm x 23cm x 35cm and weights more than 4kg.
Orders are shipped from Nanaimo, BC, V9S 1H1 and take one to two business days to process, in addition to the delivery time. Which is dependent on Canada Post.